Our Delivery Policy
Our delivery options are based on the size of product you order. Our small appliances, hobs and hoods are classed as Small Items. All other products require a 2-man delivery.
If you have any queries about your delivery, please visit our Contact Us page or call our customer service department on 01473 277508 to speak directly with one of our experienced support team members.
We’re here to help!
For Small Items
The standard delivery option will appear for our small appliances, hobs and hoods.
Our delivery services operate with a 2 pm cut-off time. Any orders made before 2 pm will be dispatched the same day, while those placed after 2 pm will be dispatched the following working day. If you order after 2pm on Friday, your items will be dispatched on Monday.
During checkout, you can select between two delivery options. Opt for our Standard delivery service for your order to arrive within 2 to 3 working days. Alternatively, choose our Next Day delivery service to receive your order on the next working day, provided you place your order before the 2 pm cut-off time.
It's worth noting that all items, excluding spares and consumables, come with Free Standard Delivery.
Small Items Shipping Table
| Standard | Next Day | |
| Price | Free (excluding Spares & Accessories, and Next Day options) | £4.99 |
| Dispatch Time | Same day before 2pm. Next working day after 2pm | Same day before 2pm, Next working day after 2pm |
| Delivery Time | Standard delivery comes with a 3 day delivery window | If ordered before 2pm it will be delivered on the next working day. Ordered after 2pm it will be the following working day. |
| Total Delivery Time | 2 – 4 working days | 1 working day |
| Same Day Dispatch | Yes | Yes |
| Installation/Disposal Option | No | No |
Yes. Should you identify an error right after placing your order, feel free to reach out to our customer service team. We will gladly correct the address for you, provided the order hasn't been processed or dispatched.
If this hasn't answered your query, please contact us so we can help.
If you miss the initial delivery attempt, our courier service will make a second attempt on the following working day and will try again up to 3 times before the item is returned to our warehouse. If this happens, kindly reach out to our customer service team, and we will assist you in resolving this.
If this hasn't answered your query, please contact us so we can help.
If your order hasn't arrived by the anticipated delivery date and you haven't received any notification indicating a delivery attempt, kindly reach out to our customer service team. We will trace your order and ensure we get it to you as soon as possible.
If this hasn't answered your query, pleasecontact usso we can help.
If you notice any damage or faults with your item, please reach out to our customer service team for guidance on the most appropriate course of action. It could be a troubleshooting matter or a result of transit damage. Alternatively, if you're certain about returning your item, please refer to our returns page for details on the process.
If this hasn't answered your query, please contact us so we can help.
For Large Items
For our larger appliances we offer a standard 2-man delivery service, with installation and disposal as optional extras (excluding gas appliances). We have a 2 day dispatch time, and a delivery window of 3 to 5 working days. All 2-man orders come with a Room of Choice (Ground Floor) service.
As you are ordering you will have the option to include installation and disposals as part of your basket for an additional fee.
Large Items Shipping Table
| Large Items | |
| Price |
£30* *For all UK Mainland postcodes. Additional charges will apply for parts of the Highlands, Offshore & Northern Ireland |
| Dispatch Time | 2 days |
| Delivery Time | 3 - 5 working days |
| Total Delivery Time | 5 – 7 working days |
| Same Day Dispatch | No |
| Installation/Disposal Option | Yes |
If you need to change the delivery address for your order, unfortunately, it cannot be modified once the order has been placed. Please cancel the existing order and then place a new one with the correct delivery address.
If this hasn't answered your query, please contact us so we can help.
The courier will call or text ahead to confirm a convenient delivery day to make sure you can be there when the order arrives.
If this hasn't answered your query, please contact us so we can help.
If your order hasn't arrived by the anticipated delivery date and you haven't received any notification indicating a delivery attempt, kindly reach out to our customer service team. We will trace your order and ensure we get it to you as soon as possible.
If this hasn't answered your query, please contact us so we can help.
If you notice any damage or faults with your item, please reach out to our customer service team for guidance on the most appropriate course of action. It could be a troubleshooting matter or a result of transit damage. Alternatively, if you're certain about returning your item, please refer to our returns page for details on the process.
If this hasn't answered your query, please contact us so we can help.