Our Returns Policy

You have a 30-calendar day window from the date of receipt to return your item free of charge, ensuring it remains in its original condition and packaging.

To have your item collected from your home, please repackage and secure your item with care, then contact our customer service team and inform them of a convenient collection date. A collection driver will arrive on the agreed date. Please provide the driver with your package and they will affix a prepaid return label to it and return the item to us.

Please ensure returns are kept in the best possible condition and handle the item with care. While we trust you'll be satisfied with your order, if you happen to change your mind, returning the product in its original packaging makes the process much easier. Kindly inform us within 30 days of purchase if you intend to return your item.

Once we’ve received your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment and you will receive it within a certain amount of days depending on your card issuers policies.

If this hasn't answered your query, please contact us so we can help.

Yes. If you happen to spot an error right after placing your order, feel free to reach out to our customer service team. We'll assist you in cancelling the order promptly, provided it hasn't been processed or dispatched yet. In case the order has already been dispatched, don't worry. Simply wait for the item to arrive, and then head over to our returns page for guidance on how to return it.

If this hasn't answered your query, please contact us so we can help.