Help With My Order
Find answers to common questions about deliveries, orders, returns and accounts below.
We aim to offer clear and helpful information to make your experience with us as smooth as possible. For additional assistance, please visit our Contact Us page.
Alternatively, you can call our customer service department on 01473 277508 to speak directly with one of our experienced support team members.
Delivery
2 Man Delivery
If you need to change the delivery address for your order, unfortunately, it cannot be modified once the order has been placed. Please cancel the existing order and then place a new one with the correct delivery address.
If this hasn't answered your query, please contact us so we can help.
The courier will call or text ahead to confirm a convenient delivery day to make sure you can be there when the order arrives.
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If your order hasn't arrived by the anticipated delivery date and you haven't received any notification indicating a delivery attempt, kindly reach out to our customer service team. We will trace your order and ensure we get it to you as soon as possible.
If this hasn't answered your query, please contact us so we can help.
If you notice any damage or faults with your item, please reach out to our customer service team for guidance on the most appropriate course of action. It could be a troubleshooting matter or a result of transit damage. Alternatively, if you're certain about returning your item, please refer to our returns page for details on the process.
If this hasn't answered your query, please contact us so we can help.
Standard Delivery
Yes. Should you identify an error right after placing your order, feel free to reach out to our customer service team. We will gladly correct the address for you, provided the order hasn't been processed or dispatched.
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If you miss the initial delivery attempt, our courier service will make a second attempt on the following working day and will try again up to 3 times before the item is returned to our warehouse. If this happens, kindly reach out to our customer service team, and we will assist you in resolving this.
If this hasn't answered your query, please contact us so we can help.
If your order hasn't arrived by the anticipated delivery date and you haven't received any notification indicating a delivery attempt, kindly reach out to our customer service team. We will trace your order and ensure we get it to you as soon as possible.
If this hasn't answered your query, please contact us so we can help.
If you notice any damage or faults with your item, please reach out to our customer service team for guidance on the most appropriate course of action. It could be a troubleshooting matter or a result of transit damage. Alternatively, if you're certain about returning your item, please refer to our returns page for details on the process.
If this hasn't answered your query, please contact us so we can help.
Orders
You will receive an email containing your order details shortly after placing your order. If you haven't received it within 24 hours, feel free to reach out to our customer service team for confirmation that your order has been successfully placed.
If this hasn't answered your query, please contact us so we can help.
All our products come with a 2 year warranty that you can register online. Simply go to our Register Your Warranty page and complete the form.
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Yes. If you happen to spot an error right after placing your order, feel free to reach out to our customer service team. We'll assist you in cancelling the order promptly, provided it hasn't been processed or dispatched yet. In case the order has already been dispatched, don't worry. Simply wait for the item to arrive, and then head over to our returns page for guidance on how to return it.
If this hasn't answered your query, please contact us so we can help.
Returns
You have a 30-calendar day window from the date of receipt to return your item free of charge, ensuring it remains in its original condition and packaging.
To have your item collected from your home, please repackage and secure your item with care, then contact our customer service team and inform them of a convenient collection date. A collection driver will arrive on the agreed date. Please provide the driver with your package and they will affix a prepaid return label to it and return the item to us.
Please ensure returns are kept in the best possible condition and handle the item with care. While we trust you'll be satisfied with your order, if you happen to change your mind, returning the product in its original packaging makes the process much easier. Kindly inform us within 30 days of purchase if you intend to return your item.
Once we’ve received your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment and you will receive it within a certain amount of days depending on your card issuers policies.
If this hasn't answered your query, please contact us so we can help.
Yes. If you happen to spot an error right after placing your order, feel free to reach out to our customer service team. We'll assist you in cancelling the order promptly, provided it hasn't been processed or dispatched yet. In case the order has already been dispatched, don't worry. Simply wait for the item to arrive, and then head over to our returns page for guidance on how to return it.
If this hasn't answered your query, please contact us so we can help.
Account
If you have any trouble signing into your account please contact our customer service team who will assist you.
If you’ve attempted to log in but you’re seeing an error message saying you’re entering the wrong password, or you’ve simply forgotten which one is linked to your account, simply click ‘Forgot your password?’ and enter the email address you’ve used for your account and you will receive an email with instructions on how to reset your password.
If this hasn't answered your query, please contact us so we can help.